STRUCTURE OF THE BOOK:

• Part I describes single and multi-server queues.

• Part II treats single and multiclass queueing networks (MQNETs).

• Part III introduces asymptotic methods, including queueing networks in heavy traffic, large deviations, call centers, queues in space, and the supermarket model.

• Part IV outlines the use of optimization in queueing networks.

• Part V presents Markov chains and processes, Brownian motion, and weak convergence in the Appendix.